jakpot Casino & Sportsbook Data Care

This page describes what we collect when you use jakpot and how we keep that data protected. We take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or place a wager, you share personal information with us. We explain here what we do with it, who we share it with, and what rights you have.

Our approach is straightforward: we collect only what we need to verify your identity, process your payments, and comply with financial regulations. We do not sell your data to advertisers. We do not use your information for marketing without your consent. Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of where your information is stored.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on jakpot

We collect your email address, phone number, full name, and date of birth when you register. During account verification, we ask for a photo of your government-issued ID and proof of address (utility bill, bank statement, or lease agreement). We also collect your payment method details — your e-wallet account or bank account number — to process deposits and withdrawals. If you contact our support team, we keep records of those conversations.

We collect behavioural data too: which games you play, how long you play, your deposit and withdrawal history, and your account balance. We use this information to detect fraud, prevent money laundering, and comply with financial regulations. We also use it to understand how our platform is used so we can improve our service.

How we use your data on jakpot

We use your personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering laws. We also use it to detect and prevent fraud, resolve disputes, and respond to your support requests. If you give us permission, we may send you emails about new game releases or promotional offers — but you can opt out at any time by clicking the unsubscribe link in the email.

We do not use your data for automated decision-making or profiling. We do not sell your information to third parties. We do not share your data with marketing companies or data brokers.

Third-party processors and data sharing

We work with payment processors to handle your deposits and withdrawals. When you fund your jakpot account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, your payment details are shared with the payment provider. We also work with identity-verification services to confirm your ID and address. These processors are bound by confidentiality agreements and may only use your data to provide the service we've contracted them for.

We may disclose your information if required by law — for example, if a court orders us to, or if we suspect illegal activity. We will notify you of such a disclosure unless we are legally prohibited from doing so.

Your rights regarding jakpot data

You have the right to access your personal data. Contact our support team and we'll provide a copy of the information we hold about you. You also have the right to correct inaccurate information — if your address or phone number has changed, update it in your account settings or ask our team to help. You may request deletion of your data, though we may retain some information for legal or compliance reasons.

If you believe we've mishandled your data, you can lodge a complaint with your local data-protection authority. We'll also investigate any complaint you submit to us directly.

Our jakpot data-protection practices

Security and encryption

We encrypt your data in transit using industry-standard TLS (Transport Layer Security). Your password is hashed and never stored in plain text. We use firewalls, intrusion-detection systems, and regular security audits to protect our servers. Our team undergoes background checks and confidentiality training. We do not guarantee absolute security — no system is immune to attack — but we apply reasonable safeguards to protect your information.

Data retention on jakpot

We retain your personal data for as long as your account is active. After you close your account, we keep your information for seven years to comply with financial regulations and to resolve any disputes that may arise. We then delete or anonymise your data unless we are required by law to retain it longer.

Contact us about your jakpot privacy

If you have questions about how we handle your data, or if you want to exercise your rights, contact our support team. We provide multilingual assistance via email, live chat, and phone. We'll respond to data-access requests within 30 days. If you're based in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, you can reach our local support channels for faster assistance.

Policy updates

We may update this privacy policy from time to time. We'll notify you of material changes via email or by posting an updated version on our site. Your continued use of jakpot after changes are posted constitutes acceptance of the new policy. If you disagree with any changes, you may close your account.

Our commitment is to handle your data with care and transparency. If you have concerns about how we protect your privacy, reach out to our support team. We're here to answer your questions and address any issues you may have.